Client Success Story: SeamlessWeb Professional SolutionsIntegrated Commercial Web Procurement SystemThe CompanySeamlessWeb is a fast growing company that provides web based business-to-business meal and catering procurement services. SeamlessWebÕs food ordering and billing tools cut costs, save time and streamline all accounting associated with food purchases while they improve employees' quality of life. SeamlessWeb's applications enable customers to order food from all of the best and most popular eateries and caterers that deliver in your company's neighborhood. Employees are able to order from hundreds of the best restaurants and caterers, and the company receives one comprehensive invoice. SeamlessWeb gives companies the ability to retrieve paper, electronic and downloadable invoices, run reports and implement company spending policies across different user groups. Some of the features users enjoy include:
The ChallengeSpring2 Technologies was asked to develop a business-to-business enterprise class e-Commerce system for a professional services sales and billing solution provider. The system had to be scalable to eventually support over 15,000 transactions daily. The system had to include all operational functions including ordering from multiple catalogs/menus from various vendors and vendor types, allocating to multiple people and expense codes, invoicing, accounting system integration, internal and vendor order monitoring, catalog maintenance by the vendors, and user and rules management by the client firms. The SolutionSpring2 Technologies developed an e-Commerce system that provides ordering interfaces for users, customer service and utility modules for internal personnel, and product interfaces for vendors. Professionals Place Orders
Multiple payment methods are supported, but most often, real-time credit card payment processing facilitates efficient order completion. Each individual member also has access to his own personal order history, including orders that were allocated to him by others. They can maintain any of their own profile information, and get answers to questions in the system help area. Vendors Fulfill Orders Once an food or other service order is placed, it becomes available immediately on the vendorÕs order monitor where an estimated delivery time can be set, and the order can be printed for preparation and delivery. If order delivery is not acknowledged, an automated voice system alerts the vendor of a pending order. At the same time, the order also appears on the Seamless Web internal interface where customer service personnel monitor the order to ensure the vendor receives and processes each request. A bank of automated fax servers is available to fax orders to vendors that do not have in-house Internet terminals. Through the system, vendors can update and maintain their catalog of products, locations, delivery areas, and their schedules. Firm Administrators Maintain Control Firm administrators can view and sort all orders placed by members of their firm, maintain their firm membership, receive and download importable invoices, maintain firm and individual rules, and maintain their firm location details. For example, firm administrators can set up multi-tiered firm and individual rules such as setting a daily "lunch budget" per person, and then only allow ordering for a specific time of day such as dinner or lunch time. The Technologies
The Results
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