Customer Service

Spring2’s customer service solutions help your company stand apart from the rest by providing the answers and support your customers expect. This functionality allows internal teams to organize, process, and manage customer related issues.

Customer service solutions includes the following functionality:

  • Incident lookup and search
  • Incident assignment and routing
  • Follow-up tickler
  • Email communication
  • Notes fields for entering/tracking correspondence
  • Export to leading packages such as Excel
  • Sales tracking
  • Pipeline tracking
  • Campaign management and tracking